Privacy Policy

This Privacy Policy details how BlueIce Gems (“we,” “our,” or “us”) gathers, handles, and shares your private information when you utilize our visualization services, website, or engage in other forms of contact. By interacting with our services and site, you consent to the terms outlined in this document. We strongly advise that you review this policy thoroughly.

By using our website and services, you agree to the terms of this Privacy Policy. Please read it carefully.

Personal Information We Collect

We obtain personal data that you supply to us directly in the course of utilizing our 3D services. This data encompasses:

Contact Details: Your name, email address, phone number, and additional supplied contact information.
Project Information: Specifics about your designs, including any sketches, pictures, or material specifications you share.
Payment Information: Data concerning your transactions, like confirmation notices, transaction IDs, and associated financial notes. Your full credit card data is never saved by us.
Communication: Records of your interactions with us, such as when sending a query or reaching out to client support.

Information such as your IP address, browser type, and site usage data is also automatically gathered through the use of cookies and comparable technologies on our website.

How We Use Your Personal Information

We utilize your personal data to deliver and continuously enhance our visualization services. This includes using the data to:

Process your financial payments and adhere to our agreed service commitments.
Interact with you concerning your design projects and our offerings.
Maintain and manage your account, if you create one.
Manage and ensure proper upkeep of your client account, if established.
Refine and tailor your digital experience on the BlueIce website.
Identify and mitigate any potentially illegal or fraudulent behavior.
Meet necessary legal requirements.

How We Disclose Your Personal Information

Your personal data may be shared with vetted third-party partners who execute specific functions for BlueIce. Such entities include:

Payment Processors: To handle your financial transactions securely.
Service Providers: To assist us with functions like website maintenance, data analysis, and client support operations.

We are committed to never sharing your personal data with third parties for the purpose of advertising or direct marketing without your clear, specific permission. Disclosure may also occur if mandated by applicable law or when necessary to safeguard our rights, offerings, or the security of our users.

Data Security and Retention

We implement appropriate safeguards to prevent unauthorized use, access, or sharing of your personal data. That said, it must be acknowledged that no electronic transmission or internet storage method can offer total security assurance. Your personal data is held by us only for the period essential to continue offering our services, keep your account active, or adhere to all applicable legal requirements.

Your Rights

Based on your geographical location, you are entitled to request access to, correction of, or deletion of the personal data we maintain about you. You may also be able to limit or refuse specific methods of data processing. To formally pursue any of these legal rights, you are kindly asked to contact our team using the provided contact information.

Changes to this Privacy Policy

This Privacy Policy is subject to updates occasionally to incorporate adjustments to our data handling procedures or to meet new regulatory, legal, or business requirements. The most recent policy version will be displayed here with an updated revision date.

Contact Us

For any inquiries you may have regarding this Privacy Policy or our overall privacy procedures, please feel free to reach out.