Shipping Policy
Thank you for choosing BlueIce Gems for your 3D visualization requirements. As a digital service, our file delivery is built for efficiency, security, and simplicity. Please review our complete service policy below.
1. Service and File Delivery
All finished 3D CAD files and high-definition Jewelry are transferred electronically. Once your project is complete, you’ll get a safe download link by email or a secured cloud service to retrieve your content.
2. Processing and Delivery Time
We guarantee rapid completion. Every project is processed and successfully delivered within just 24 hours following your final approval of the 3D model. You will immediately be notified by email when your final visualization files are accessible.
3. Revisions and Corrections
Ensuring your complete satisfaction is key. We include expert-level corrections and revisions completely free of charge as an integral part of our total quality guarantee. Kindly inspect your visuals right away and notify our team quickly with any necessary modifications.
4. Customer Support
If you have questions regarding your visualization project, the file transfer, or require help with downloads, feel free to contact us immediately. We aim to ensure a completely hassle-free and efficient experience.